January 15, 2015

A very useful tool to help diagnose issues with CRM2011

I found myself having an issue with the CRM Email Router for a newly configured mailbox. The CRM solution had an existing queue, which I used to set and approve the email address of new the mailbox I had created. However after successfully testing the email router deployment for the mailbox, when I sent an email to the new mailbox, the CRM Email router was giving the following error: “At least one system user or queue in the organization must be a recipient.”

But I did have a queue setup as a recipient? By using the below tool, I was easily able to start and then view the CRM trace files. Digging deep into them, I saw the real error, instead of what I can assume is a “catch all” type error that was being reported. In the end the real error was that the queue’s owner had no permissions. Specifically, it needed write permission on the email Activity entity.

Diagnostics Tool for Microsoft Dynamics CRM 2011 helps CRM developers and administrators to enable trace and devErrors on CRM server.