A recent seminar on innovation in the health industry saw three speakers put forward their ideas and experiences about progress and the potholes that lie ahead

Centricity: One Platform, Any Challenge

Victoria Chalmers, Executive Director of the Health Contact Centre, spoke about the planning, change management and benefits of creating a centralised platform for all HCC’s 15 services. Based on Microsoft Dynamics CRM, Centricity allows staff to see all customer interactions across 600,000 instances of service per year.

Are You Afraid of Robots? The Emergence of Machine Learning in Health Screening

John Stevenson, Simient’s CEO, spoke of the emergence of machine learning in health screening and examined the trend of applying machine learning to health care settings.

From the Practical to the Life Saving

Janet Brimson, Partner at Business Aspect, discussed challenges faced by the health sector and how health clients are using new analytics and information management approaches to address these issues. Janet also talked on how ethics plays a significant influencing role in how this data can be used.

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