Brisbane, Australia– August 1, 2018 – Simient has announced the purchase of Mr CRM, a specialist services provider for Microsoft Dynamics 365, to boost its existing footprint as a specialist CRM consultancy.
Currently, Simient uses the platform to create highly customised frontline solutions for health and corrections enterprise clients.
Mr CRM will allow Simient to provide solution offerings more suited to the SME market, including a Microsoft Dynamics 365 helpdesk.
“We are excited to deliver the considerable benefits of Microsoft Dynamics 365 to Australian businesses large and small,” said Simient CEO John Stevenson. “We have an expert team of developers, solution architects, support staff, and super users that can add on-call, enterprise-grade expertise to SMEs.
The original founder of Mr CRM, Alan Ball, is now Simient’s Darwin Practice Manager, and will assume responsibility for the Mr CRM brand.
“Our first task is establishing a Microsoft Dynamics 365 outsourced helpdesk service,” Alan said. “Both online and on-premise Dynamics CRM clients will gain access to deep knowledge at a fixed cost. This bypasses the need to hire and train specialist staff, cover for holidays or deal with dissatisfied users. Even the most customised of installations aren’t an issue as Simient has an enormous depth of experience in this area.”